Switchboard

Updated: May 22, 2024 05:53 PM GMT

Belmond

Ravello, Province of Salerno

We are currently looking for a Switchboard Operator to join our Front Office Team for the season 2024

Reports to Front Office Manager

Main duties and responsibilities:
• Operate the switchboard according to the hotel standards, policies and procedures
• Manage and oversee all requests received through Belmond app and Chat
• Support the Front Office team with guest correspondence and requests
• Ensure that all guests details and data are properly collected and updated in all relevant systems
• Transfer all messages accurately and promptly for guests and colleagues
• Follow hotel procedures for handling matters of emergency
• Provide service and information regarding hotel facilities to guests and outside calls
• Work ensuring guests privacy

Requirements

Soft skills:

Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal... More Detail