Service Engineer

Updated: May 23, 2024 09:51 AM GMT

Thermax Limited

Hubballi, Karnataka

Job Description
• Single pointcontact with customer.
• Visiting customersin reactive / warranty / proactive conditions. Submitting service reports plan of actions to customer for advance shut down / preventive maintenanceplanning.
• Responsiblefor chargeable visits, invoicing payment collection in the region.
• Collecting /updating / recording data of competitors installations in the region.
• Collecting /updating / recording data on boiler performance / availability / overallsatisfaction with performance of equipment.
• Carryingtrouble shooting of technical issues / failure analysis / operational issues,etc.
• Co-ordinationwith HO customer on existing equipment s its performance.
• Generatingfield data for product improvement.
• Generatingbusiness leads through apt prompt service.

Critical Competencies For TheJob
• High Customer centricity.
• Positive / Proactive thinking.
• Product knowledge on AFBC / CFBC / Travelling grate /Oil Gas fired boilers, heaters, waste heat recovery... More Detail