CRM Head

Updated: May 23, 2024 09:52 AM GMT

Nirvana Lifespaces

Kalyan, Maharashtra

Strategic Planning:

Develop and implement a CRM strategy aligned with the company’s business objectives.
Define and segment customer journeys to enhance the customer experience.
Customer Engagement:

Create personalized communication plans to engage customers at various stages of the buying cycle.

Data Management and Analytics:

Oversee the collection and analysis of customer data.
Utilize CRM software to track and analyze customer interactions and data.
Generate insights from customer data to inform marketing strategies and improve customer experiences.
Process Improvement:

Continuously evaluate and improve CRM processes to enhance efficiency and effectiveness.
Ensure seamless integration of CRM with other business systems and processes.
Team Leadership:

Lead, mentor, and develop the CRM team.
Foster a customer-centric culture within the organization.
Collaboration:

Work closely with sales, marketing, customer service, and IT teams to ensure a cohesive approach to customer... More Detail