Tech Support Engineer

Updated: May 23, 2024 09:59 AM GMT

Vehere

Fujairah

Job Summary:Responsible for diagnosing and troubleshooting technical issues and helping customers by addressingqueries and resolving issues. Reports defects, offers suggestions for product improvement,contributes to product knowledge and helps make future technical support easier. Is also responsiblefor effective provisioning, installation/configuration, operation, and maintenance of systemshardware and software and related infrastructure.Key Roles and Responsibilities:• Identify, diagnose, research and troubleshoot technical issues and problems• Respond to queries, issues and requests for technical support from customers• Document, track, and monitor issues to ensure a timely resolution• Interact with development and deployment teams to restore service and identify and correctroot cause of problems• Escalate unresolved issues to team leads and other stakeholders• Manage multiple customer cases simultaneously and provide regular and accurate progressupdates to customers• Ensure... More Detail

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