Customer Support Specialist

Updated: May 23, 2024 12:07 PM GMT

IVAR INFOSYSTEMS PVT LTD

Bhimavaram, Andhra Pradesh

### Job Description: Customer Support Executive ###
• *Client**: Swiggy
• *Payroll**: Genio
• *Role**: Customer Support Executive
• *Workdays**: Rotational (including weekends and holidays)
• *Skills Required**:

- Fluent in English (verbal and written communication)

- Basic system knowledge and computer literacy
• *Work Location**: Bhimavaram
• *Salary**:

- During the Probationary Period: ₹12,000/month

- After Probationary Period: ₹14,000/month
• *Allowances**:

- Performance Bonus

- Laptop Allowance
• *Training Period**:

- Duration: 2 Weeks

- Note: Training is non-payable
• *Shift Timings**: 12:00 PM to 10:00 PM
• *Job Responsibilities**:

1. Handle customer queries and complaints via phone, email, and chat.

2. Provide accurate, valid, and complete information by using the right methods/tools.

3. Follow communication procedures, guidelines, and policies.

4. Go the extra mile to engage customers and ensure excellent service.

5. Manage large amounts of incoming calls and... More Detail