Escalation Engineer

Updated: May 23, 2024 12:09 PM GMT

TechPIO Services LLP

Sahibzada Ajit Singh Nagar, Punjab

Job Opening: Escalation Engineer

Company: TechPio Services LLP

Location: Mohali

Type: Full-Time

About Us

TechPio Services LLP is expanding its operations and is seeking a highly skilled and motivated Escalation Engineer to join our dynamic Service Delivery Team. We pride ourselves on delivering exceptional service and technical excellence to our customers. If you are passionate about problem-solving, customer satisfaction, and working in a collaborative environment, we want to hear from you!

Job Description

Duties and Responsibilities
• Be Fanatically Awesome All the Time!: Maintain a positive and enthusiastic attitude in all interactions.
• Customer Advocacy: Actively advocate for customer satisfaction and ensure their needs are met.
• Technical Excellence: Provide expert support for systems, software, and hardware.
• Documentation: Document and update internal Knowledge Bases, Standard Operating Procedures (SOPs), and Wikis.
• Problem Solving: Ask educated questions, listen... More Detail