Online Client Service Manager

Mclinica

Caloocan, Metro Manila

mClinica is seeking a part-time Online Client Service Manager to join our team in Caloocan, NCR, Philippines. As an Associate Level position, we require a candidate with at least 5 years of experience in client service management.

We are looking for someone who is adaptable, resilient, has strong critical thinking skills, and possesses emotional intelligence.

Responsibilities : 1. Manage and maintain relationships with online clients, ensuring high levels of customer satisfaction.

2. Collaborate with internal teams to address client needs and resolve any issues in a timely manner.3. Develop and implement strategies to improve client engagement and retention.

4. Analyze data and metrics to assess client satisfaction and identify areas for improvement.5. Stay up-to-date on industry trends and best practices in online client service management.

6. Provide regular reports on client feedback and performance to the management team.Requirements : 1. Bachelor's degree in a related... More Detail

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