Team Lead with French

Updated: May 23, 2024 02:38 PM GMT

Careerxtra

Thessaloniki

We are collaborating with a highly reputable BPO known for its outstanding employee satisfaction ratings to find a French-speaking Team Leader.

Position: Team Leader

Location: Thessaloniki, Greece

Work Model: On-site

Employment Type: Full-time

Tasks
• Conduct comprehensive content analysis to swiftly identify and address breaches of community standards, terms of service, and legal obligations, providing guidance to content moderators.
• Offer constructive feedback and personalized coaching to content moderators, enhancing their performance and ensuring consistency in moderation decisions across the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced... More Detail