Security Systems Engineer (L2) (NTT)

Updated: May 23, 2024 11:22 PM GMT

Dimension Data

Nairobi

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The primary responsibility of the Security Systems Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Working at NTT

Key Roles and Responsibilities:
• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organisation.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic... More Detail