Technical Support Manager-Mérida Yucatán

Updated: May 23, 2024 11:32 PM GMT

Fleet Complete vía OCCMundial

Merida, Yucatan

Technical Support - Manager

MERIDA YUCATAN

To keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention.

Responsabilities and duties:
• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards.
• Develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Measurement and analyzes Kpi´s

Essential Duties and Responsabilities:

Experience 2 years in a similar rol and environment

Experience in customer service

Ability to provide and receive constructive performance insights.

Excellent English written and oral communication skills

BENEFITS:
• Competitive salary
•... More Detail