Senior Customer Service Associate

Updated: March 05, 2024 04:09 AM GMT

Full-time Job in South Dumdum, West Bengal

Apex institute of professional studies

South Dumdum, West Bengal, India

Company Description

Apex institute of professional Studies

Role Description

This is a full-time on-site role for a Senior Customer Service Associate located near Dumdum airport. As a Senior Customer Service Associate, you will be responsible for managing customer relationships, performing daily customer service duties, and providing technical support when needed. You will also be responsible for training and mentoring junior customer service staff, and maintaining a high level of customer satisfaction.

Qualifications
• Minimum 12th pass or higher in a relevant field
• Fresher and experienced both can apply
• Strong interpersonal, communication, and problem-solving skills
• Proficiency in computer systems and software
• Experience in a fast-paced environment
• Ability to lead and train a team and work collaboratively with others
• Excellent time management and organizational skills
• Ability to handle multiple tasks simultaneously with attention to detail and accuracy More Detail