IN Operations Specialist

Updated: March 06, 2024 12:05 AM GMT

Full time Job in Accra, Greater Accra Region

Vodafone

Accra, Ghana

Role Purpose

To provide operational, administrative and maintenance support for all prepaid, Voucher Management and Service Delivery platforms and services as second level function and provide inputs for expansion and integration projects.

Role Responsibility
• Provide 2nd level maintenance support and Service restoration for all IN, VMS and SDP Core platforms and services. This shall include but not be limited to all escalations from 1st Line, Carry out implementation of platform upgrades and system expansions
• Implement Tariff and Promotions Configurations on live platform
• Implement rollout of routine business requirements including but not limited to prepaid, hybrid and roaming tariffs, short codes, and products
• Provide advice and training to customer facing departments, and resolutions to customer problems and complaints. Provide support and technical guidance to the Marketing, Commercial and Revenue Assurance units as well as other Technology units
• Test and document... More Detail