Sr. Software Engineer

Updated: March 06, 2024 01:14 AM GMT

Full-time Job in Baruipur, West Bengal

IDESLABS PRIVATE LIMITED

Baruipur, West Bengal, India

The IFS Service Desk includes a dedicated Call Center and fulfils the following obligations:

Clarifies the issue with the customer;

provides a first contact resolution wherever possible;

owns and manage each case, keeping on top of it and ensuring that resolver groups working on resolution through subordinate work items are engaged and making progress in reasonable and timely manner;

provides a regular cadence of proactive updates to the customer in clear English language;

responds to customer requests and queries;

effectively manages customer expectations;

Duties

sets the organizational standard for customer engagement serves as a communication channel between customers, partners and the wider IFS organization; and ensures that each case is concluded with the creation of a new knowledgebase article (KBA) or association with an existing one to facilitate future self service. ESSENTIAL DUTIES AND ACCOUNTABILITIES As a Service Desk Analyst, you will be responsible for receiving... More Detail