Customer Experience Manager

Updated: March 06, 2024 04:11 AM GMT

Full time Job in Baghdad, Baghdad Governorate

Earthlinktele

Bagdad, Irak

A customer experience Manager is responsible for ensuring that our customers have a positive and memorable experience with our company. design, implement, and improve customer service strategies and programs that enhance customer satisfaction and loyalty, handle customer complaints, and analyze customer feedback. keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design or development, sales, marketing, account management and so on, to keep fine-tuning the customer’s experience.

Job Duties:

· Develop and achieve Customer Experience objectives and goals to support the organizational vision.

· Communicate and convert a customer experience vision and defined goals to stakeholders across the organization.

· Develop an annual business plan to incorporate the best CX practices to meet market and company needs.

· Serve as the primary point of contact for escalating advanced... More Detail