Customer support officer

Updated: March 06, 2024 02:32 PM GMT

Full time Job in Oyo

Ipnx Nigeria

Oyo, Nigeria

We are looking to hire customer support officer in Ibadan (with Hmo and pension) .
Our client is a technology provider creating impact by developing and deploying

practical and sustainable solutions across various sectors.

Duties & Responsibilities

Follow the company processes and guidelines to resolve product or service issues.
Clarify the Customer complaint, determining the root cause, selecting, and explaining the best solution by utilizing tools provided and resources, expediting and following up when necessary to ensure first call resolution.
Utilize systems and information efficiently to minimize Average Handle Time.
Promote and generate Customer interest in the company’s products.
Stay up-to-date on announcements and daily operations and attend up- training classes to stay abreast of changes.
Report Customer complaints regarding system errors, website problems and technical issues to center management for resolution.
Adhere to a heavily regulated environment, including... More Detail