Customer Delivery Head
Updated: March 06, 2024 07:27 PM GMT
Full-time Job in Baruipur, West Bengal
IDESLABS PRIVATE LIMITED
Baruipur, West Bengal, IndiaDomain : SAP/Oracle/ Any other ERP
• Someone with around 20+ years of experience
• One of the key KPI is to manage Hiring, work with RMG, interview panels and hire 100+ people every quarter for atleast next 6 8 quarters
• Should have managed large teams of 50+ people in all aspects and dealt with
i. Hiring/firing
ii. People issues
iii. Delivery issues
iv. Shift issues
v. Cab issues
vi. Trainings
vii. Customer delight
viii. Employee delight
• Should understand finance/profitability and make sure it is as per project need and commitment
• Work with senior internal and client managements and ensure KPI s like hiring targets etc. are managed well
• Should be able to own numbers of hiring, billable resources, targets.
• Should have experience in generating periodic, relevant reports to management.
• Should establish rapport with internal teams like Networking, assets, transport, HR, Incident management etc and get issues resolved quickly.
• Based out of Kolkata More Detail
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