Senior Executive- Customer Care

Aliaxis

Jigani, Karnataka, India

Purpose of the Role

This position requires individual responsible to Collect, analyze and visualize data across the operation to make decisions or assist other team member and ensuring information accuracy to support Service business operations.
• Handling database management by using Advanced Excel tools & MS Access.
• Should be proficient with Advanced Excel Formulas such as, Pivot Table, Lookups, Conditional formatting, count IF, Sum IF.
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• Ensure accuracy and timeliness of reports sent.
• Coordinate with all field service & cross functional associates as & when required.
• Backend work for onboarding New service partners – Collecting KYC documents, Agreement copy, Agreement signing, SAP code creation, ID mapping in CRM, Pin code mapping.
• Own the monthly ASP reimbursement process - Invoice collection, verification, submission to finance post functional head approval, follow-up with... More Detail

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