Merchant Relation Officer

Updated: March 06, 2024 10:24 PM GMT

YUKK Indonesia

インドネシアバンテン Tangerang City, タンゲラン

Work Arrangement: Hybrid

Office Location: Alam Sutera, Tangerang

Job Description:
• Handling Merchant Complaints: Effectively manage and resolve merchant complaints related to transaction issues and products using our specialized system.
• IT Team Liaison: Act as a bridge between our IT team and merchants to facilitate swift resolution of technical issues, ensuring a smooth merchant experience.
• Maintaining Merchant Relationships: Cultivate and maintain strong relationships with our merchant partners, serving as their main point of contact for any concerns or inquiries.
• Monthly Transaction Data: Summarize and analyze monthly transaction data to provide insights and recommendations for improving merchant relations and business operations.
• Overnight Shift Work: Be prepared to work overnight shifts, including midnight hours, to ensure round-the-clock support for our merchants.

Job Requirements:
• Responsiveness: The ability to provide fast responses to merchant inquiries and... More Detail