Customer Service Representative

Teleperformance

Lima, Peru

Resumen

The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with American English and focus on serving the caller are important requirements.

Responsabilidades
• Demonstrates highly comprehension and use of the english language.
• Demonstrates accurate and professional customer service on time.
• Maintains a professional attitude and represents the company in a positive way.
• Demonstrates proper knowledge and use of departmental resources, policies and procedures.
• Responds to messages on the phone, chat and email queues.
• Maintains acceptable call times and email handling time, while remaining friendly and informative.
• Maintains productivity and quality standards.
• Actively search for... More Detail

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