Customer Service Specialist with Italian

Updated: March 07, 2024 03:56 PM GMT

Full-time Job in Monte San Vito, Marche

Freudenberg Group

Ancona, Province of Ancona, Italy

Empowering people' creating technology. Responsibilities: - Managing customer relations for own customer portfolio, - Order acceptance and processing in the ERP system, - Checking and ensuring the availability of goods, - Order tracking until delivery, - Managing information flow between internal and external customers, - Quotation process and follow-up, - Active management of customer queries, - Issuing of credit notes for bonus payments and provisions, - Managing customer queries and claims related to products or processes, - Preparation of order documents and coordination of triangular shipments, - Generating various master data requests and ensuring information accuracy, - Other sales supporting activities. Qualifications: - Bachelor in Economics or similar, - Experience in similar position / BPO industry, - Excellent English and Italian language skills, - Proficient knowledge of MS Office programs (Outlook' Word' Excel etc.), - Experience in working with SAP and/or CRM tools... More Detail

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