Web Chat Specialist - Remote Work
Updated: March 07, 2024 04:59 PM GMT
Full-time Job in Dunedin, Otago
![Air New Zealand](https://www.paynhire.com/c_logo/ANd9GcQCquGUSBS__0cxpR-mQXgZf8UC8EcicIun37X3=0.png)
Air New Zealand
Dunedin, New ZealandJob Description:
Air New Zealand is seeking a talented and motivated Web Chat Specialist to join our team on a full-time basis, working remotely from Dunedin, Otago, NZ. As a Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat support, assisting customers with inquiries, troubleshooting technical issues, and promoting our products and services.
Responsibilities:- Engage with customers through web chat to provide assistance, answer questions, and resolve issues in a timely and professional manner- Utilize internal systems and resources to access customer information and data for personalized support- Collaborate with other team members and departments to ensure smooth communication and customer satisfaction- Identify opportunities for improvement in processes, systems, and customer service delivery- Stay updated on product knowledge, promotions, and company initiatives to provide accurate information to customers- Meet or exceed... More Detail
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