Front Desk Agent | InterContinental Cascais-Estoril

Updated: March 07, 2024 05:13 PM GMT

Full time Job in Estoril, Lisbon

IHG Hotels & Resorts

Lisbonne, Portugal

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:
• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be... More Detail