OSS Engineer

Updated: March 08, 2024 01:00 AM GMT

Contractor Job in Vilters-Wangs, St. Gallen

Dabster

Vilters-Wangs, Switzerland

Job Requirements

As the main interface to the customer, this position in the organisation includes:
• Performs timely resolution of workstations, mobile, hardware and software problems within SLAs (Service level Agreement) through effective use of experience, knowledge, and technical resources through a ticketing system. Deep knowledge of "ServiceNow would be a real advantage.
• Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks he/she will be responsible for.
• Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
• Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services)
• Conforms to international key IT processes such as support, change and asset management (ITIL )
• Working on customer site, be flexible for travelling to other sites on demand.

The key responsibility is to provide... More Detail