Guest Service Associate

Updated: March 08, 2024 02:42 AM GMT

Radisson Hotel Group

Dharamshala, Himachal Pradesh, India

Job Description

Title:

Steward / GSA

Department:

Food and Beverage

Reports To:

Restaurant Supervisor

Effective Date:

Purpose:

To create 100% Guest satisfaction by delivering food and beverage service to restaurant guests.

CONSTITUENTS
• Guests
• Employees

INDICATORS OF SUCCESS
• Financial (Outlet, Revenue, Average Check).
• Customer Satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review).

AREAS OF RESPONSIBILITY

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
• Presents menus, suggests cocktails and/or daily specials.
• Exhibits knowledge of all items on the menu and wine list.
• Takes order.
• Prepares order for presentation to guest.
• Replenishes water.
• Makes and pours coffee for the customers.
• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
• Processes customer restaurant bills promptly and accurately.
• Cleans... More Detail