Customer Experience Manager

Updated: March 08, 2024 04:25 AM GMT

Full-time Job in Kuta, Bali

Hitachi Careers

Kuta, Badung Regency, Bali, Indonesia

Description

The Customer Experience (CX) Manager role will maximize productivity of the CX organization by providing leadership to the CX team in the Indonesia office and when required, CX teams within the APAC region. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee creation or enhancement of programs designed to increase customer satisfaction, self-service, and productivity.

The CX Manager is primarily responsible for ensuring team members are providing high-level support services for Hitachi Energy customers using our products.
• You will lead a team of staff with similar roles to you, leading by example and managing the team both as directed and independently.
• You will be responsible in driving your team to achieve performance goals as well as manage any shortcoming through mentoring and when required, performance management.
• You will be responsible in ensuring the team... More Detail