Customer Innovation Lead
Updated: March 08, 2024 08:05 AM GMT
Contractor Job in Shannon, County Clare
![AXA Partners](https://www.paynhire.com/c_logo/ANd9GcTEgld4PpT-OhoyT_-6A0G6wWb-zyYw-_dzNQJ4Pig.png)
AXA Partners
Shannon, County Clare, IrelandPosition Summary
The Customer Innovation lead will maintain the overall view and direction of the customer journey while working in close collaboration with Product owners who will be responsible for the vision and development of their products. This includes identifying new opportunities, overlaps, managing dependencies, and clarifying boundaries to ensure a seamless experience for our customers and employees.
The overall ambition for the Customer Innovation Lead is to lead a continually developing customer journey, providing a maximized customer and employee experience. This will involve a close collaboration with Operations, Legal, Sales, Product owners, and IT to realize the Customer Journey vision by translating the business goals into one Operations customer journey roadmap including all AXA Partners CLP countries.
The Customer Innovation Lead will report to the CLP Head of Customer and Employee Journey, this role will be a key member of the Pillar management team.
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