First Level Support in Lisbon for a renowned European Institution

Updated: March 09, 2024 01:05 AM GMT

Full-time and Contractor Job in Lisbon

infeurope S.A.

Lisbon, Portugal (+1 other)

infeurope is looking for a First Level Support in Lisbon for a European Institution
• Start Date: April 2024
• Duration: until 31.12.2024, extensions possible
• Contract type: Freelance
• Location of work: On-site in Lisbon (first 6 months on-site in Lisbon for an induction period, thereafter home office possible for 2 days per week)

Task description:
• Resolution of Incidents and Service requests
• Administer the day-to-day user requests to satisfy continuity of service
• Application troubleshooting, minor configuration changes

Job requirements:
• Bachelor degree

Proven experience in:
• Direct customer support
• MS Windows and MS Office 365
• First experience with Active Directory/Azure would be an advantage
• First experience with a ticketing system (Jira or Service Now)
• Usage of Microsoft Teams

Other experience:
• Experience working in a multicultural and multinational environment
• Strong communications skills; English is mandatory (minimum level B2); Experience in... More Detail