Customer Care Representative

Updated: March 09, 2024 04:36 PM GMT

Full-time Job in Lagos

Jobberman Nigeria

Lagos

Job Description/Requirements

Responsibilities:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents.

Requirements

Requirements:
• Minimum academic qualification of a BSc/ equivalent in any field
• Must have completed NYSC
• Experience in customer service

Skills:
• Ability to multi-task and stay organized.
• A critical thinker and problem solver
• A good team player.
• Computer literate.
• High attention to details
• A friendly... More Detail