Sr Manager Training & Development

Updated: March 09, 2024 11:44 PM GMT

NetSysCon Consulting

Alappuzha, Kerala

We are looking for a Sr Manager Training & Development for a leading Hotel Group.

Job Profile

To enhance the performance capability of employees at our Resorts, Hotel Sales Division, Memberships, Call Centre, & Corporate Organization by designing, delivering, & evaluating training effectiveness in collaboration with the stakeholders to improve customer satisfaction & support capability development.

Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Group

Develops and implements strategies for L&OD function based on comprehensive Training Needs Analysis

Monitors status regularly and course corrects strategies as appropriate.

Develops and implements training plans which are aligned with the business strategies

Creates 100% customer satisfaction by providing the service experience training through performance that demonstrates the standards of genuine hospitality and exceeding customer expectations. Provides employees... More Detail