Senior Customer Service (Solo, Contract-based)

Shopee

Surakarta, Surakarta City, Central Java

Job Description
• Monitoring live issue management and live chat seller
• Handling delivery inquiries from sellers and buyers through email/call/social media
• Team monitoring & ticket assigning
• Handling report productivity agent

Requirements
• Minimum Bachelor's degree from any major with minimum 1-2 years experience in a similar position
• Have an excellent interpersonal & communication skills
• A creative person, initiative, and a problem solver with strong analytical skills
• Proficiency in Microsoft Excel & Google Spreadsheets
• Ability to work in a dynamic environment while maintaining attention to detail and standards
• Passionate to learn new things and solve challenging problems
• Placement is in Solo for a 3-6 months contract based More Detail

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