Lead Fulfillment BPO Region 2 - SPX Express (Bandung)

Shopee

Bandung, Bandung City, West Java

Job Description
• Manage and monitor fulfillment manpower for couriers (riders and drivers) with vendors and the recruitment team.
• Analyze manpower hiring and propose new initiatives.
• Manage and monitor courier partners, including attendance, handling requests, issuing warnings, terminations, and escalating issues to HRBP.
• Monitor courier insurance and coordinate in case of accidents.
• Develop new hiring channels (community, government, referrals, etc.) to increase the manpower pool (courier and non-courier).
• Manage and monitor vendor-related KPIs, punishments, rewards, and other ad hoc alignments.
• Prepared to handle extensive expansion, campaigns, and regular hiring.
• Partner with strategic fulfillment for operational needs.

Requirements
• Bachelor Degree (S1) in Industrial Engineering / Management / Law or relevant field.
• Min. 5 years of work experience in human resources, manpower management, business process outsourcing, procurement or vendor management.
• Having... More Detail

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