Aftersales Close Looping Agent

BURN MANUFACTURING

Ruiru

About the role BURN is looking for an exceptional, efficient Aftersales Close Looping Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities.  The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN customer touch points. Duties and Responsibilities: Product & Customer Experience Maintaining a positive, empathetic, and professional attitude towards customers always. High-level knowledge of all BURN products with the ability to address all questions asked by customers. Acknowledging and resolving customer complaints within stipulated SLAs. Communicating with customers through various channels and responding promptly to customer inquiries. Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded. Follow up on customer issues to... More Detail

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