Aftersales & Escalations Supervisor

Updated: May 18, 2024 08:36 PM GMT

BURN MANUFACTURING

Ruiru

About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales & Carbon Support model in the countries. The role will ensure aftersales & carbon support (such as Customer education, Warranty Awareness, Household priming & booking, Efficient product replacement, System training & utilization, Aftersales close looping, Post repair/swap surveys, Service tracking through accurate data entry in BURN Nexus system). Duties and Responsibilities Workdays: Monday-Saturday Rest days: Sunday Shift Plan: The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager. Duties and Responsibilities: Implement the aftersales process & carbon... More Detail

Apply Now