Director of Operations

Updated: March 12, 2024 01:06 PM GMT

Full-time Job in Georgetown, Demerara-Mahaica

Qualfon Guyana

Georgetown

This role requires a multi-talented leader with deep customer care and progressive customer support work experience to help Qualfon evolve its customer care organization internally and externally for a specific client line of business. The ideal candidate will be obsessive about setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically about how the next shift in performance, efficiency, effectiveness and strategic tactics will be made. This operations leader will be expected to connect the dots across business targets, user flows and experiences, tools/infrastructure, and operational capabilities.

The Operations Director will be expected to set and execute on a customer service strategy across Qualfon direct-to-consumer markets and to manage and oversee a large and highly complex client. In addition, this role will, in a matrixed capacity, lead an internal team, serve as the voice of the customer to executives... More Detail