Technical Product Support Specialist

Updated: March 14, 2024 01:54 AM GMT

Full-time Job in Montevideo

Sabre Uruguay

Montevideo, Montevideo Department

Team Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role And Responsibilities
• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
• Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including installation, troubleshooting, problem... More Detail