Customer Care Agent-7

Otis Elevator Co.

Edenvale

Date Posted:
2023-10-04

Country:
South Africa

Location:
17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg

HANDLING OF ALL INTERNAL & EXTERNAL CALLS

Log in incidents reports on APPX

Call backs must logged and dispatched within 1 minutes

100% accurate capture of details

Request as much information from customer in the least amount of time possible

Close call backs from internal customers

Log in JHA

Log in incidents onto APPX

Log in callbacks received from the branches

Adhere to building special notes

WELLNESS CALLS

Record Otis employees absence

Inform Supervisor/Manager of employee's absence

Capture onto APPX

CUSTOMER ISSUE LOGGING %

Capture all customer & public related issues onto Customer Issues Register

CUSTOMER FEEDBACK LOGGING %

Contact customers after the technician has attended and close the call to ascertain whether the customer is satisfied

CUSTOMER REQUEST

Complete PWD, WSP feedback report daily

ACE PROJECTS %

Ensure ACE... More Detail

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