Head of Operation Control Center (OCC)

THEMA

Thessaloniki

THEMA S.A. the Operation and Maintenance company of Metro Thessaloniki is looking for a candidate in order to fulfill the position of Head of Operation Control Center (OCC), reporting directly to the Operation Director.

Responsibilities
• Supervises and manages all aspects of activities of the Operations Control Centre (OCC).
• Monitors the services provided and manages the personnel and resources of the OCC.
• Advises the Operation Manager about problems concerning the provision of services in due time and in due diligence.
• Coordinates and oversees all aspects of the OCC activities with the Maintenance department.
• Communicates and informs the Public Relations management and personnel about various incidents, providing detailed information.
• Ensures that all OCC operators are adequately trained, assessed, and certified in their sector, providing additional training and support as necessary.
• Conducts daily and weekly reviews as regards the effectiveness of the provided services... More Detail

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