Customer Support with German - Remote work

SmartRecruitments

Porto

Remote Work - Equipment provided

Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains.

About the project:

You will be providing services for German-speaking clients and help them solve any problems or inquiries they might have regarding the product or service offered by the company.

Your tasks:
• Receiving telephone calls from clients wishing to obtain various types of information concerning the product or service
• Management of incoming calls and email
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Handling clients' requests: policy changes, cancellations, claims, updating payment details

What... More Detail

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