Rooms Division Manager / Director Rooms and Guest Services

Updated: March 20, 2024 02:27 PM GMT

Hilton Goa Resort

Goa

Description

A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As a Rooms Division Manager, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Rooms Division Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets... More Detail