Customer Support Associate

Updated: March 20, 2024 02:49 PM GMT

Magic bus India foundation, Bommanahalli Bangalore

Bengaluru, Karnataka

• Responding to Customer Inquiries: Addressing customer inquiries, concerns, and complaints through various channels such as phone calls, emails, live chat, and social media platforms.
• Providing Product/Service Information: Offering detailed information about the company's products or services, including features, benefits, pricing, and availability.
• Troubleshooting Technical Issues: Assisting customers with technical problems related to products or services, troubleshooting software or hardware issues, and providing solutions or escalating complex problems to the appropriate department.
• Handling Returns and Refunds: Processing returns, exchanges, refunds, and replacements according to the company's policies and procedures.
• Managing Customer Accounts: Updating customer account information, tracking interactions, and maintaining accurate records of customer inquiries, feedback, and resolutions in the customer relationship management (CRM) system.
• Providing Technical Support... More Detail