Branch Service In-charge

Updated: March 21, 2024 07:44 PM GMT

Job Store Consulting

Kanhangad, Kerala

Job title: Branch Service In-charge

Company: Job Store Consulting

Job description: Branch Service In-charge Experience : 3+years Salary : 25K Location : Kerala (Kanhangad / Kollam) 1. Daily update, order and maintain the minimum level inventory of required spares. 2. Monitor and update the attendance in Muster Roll on daily basis for all branch Service Engineers 3. Coordinate with Service Technician to enable the branch to achieve the service and collection targets every month. 4. Strive to achieve Service Level Policy for all the registered complaints. 5. Ensure sending back the replaced spares to HO periodically on time. 6. Obtain feedback for specific complaints from customers to ensure customer happiness. 7. Effectively manage product exchanges and ensure proper accounting. 8. Monitor and ensure Service Technicians obtain feedback for specific complaints from customers. 9. To ensure happy calls to all customers in the assigned area. 10. Ensure maintenance and hygiene in the... More Detail