IT On-site Support Engineer
Updated: March 22, 2024 01:50 AM GMT
Full-time Job in Atyrau, Atyrau Region
IQ Solutions
AtyrauPrimary duties:
• Provide IT services with focus on customer support and a strong steer on performance of service delivery and customer satisfaction for the various service audiences, e.g. VIPs, management, professionals, administrative, technical and standard users.
• Receive calls, emails and tickets in ITSM toolkit with users’ queries and follow Incidents resolution or requests fulfilment as per defined COMPANY IT processes.
• Provide support to COMPANY users either face to face or over the telephone using remote management tools.
• Resolve incidents or search for work around, escalate and route unresolved incidents to relevant support teams, and work together with other IT teams to restore normal IT service in accordance with SLA targets.
• Follow standard procedures to update incident log, documenting necessary details in a central repository, progress checking, and ensuring that diagnostic information is provided for error resolution and incident analysis.
• Install COMPANY... More Detail
Similar Jobs
Companies Hiring in Atyrau, Atyrau Region
Novartis
Wood
Intertasco
Airswift
FORA
АО «НК «Қазақстан темір жолы»
FIRCaspian
John Crane
Emerson
UCC Holding
Bolashak Atyrau LLP & Bolashak International Ltd
г.Атырау
Philip Morris International
Baker Hughes
IQ Solutions
myGwork
Marriott International
Norsec Delta Projects
BATYR Engineering & Services
Energy Jobline
New Jobs Posted in Atyrau, Atyrau Region
Latest Jobs in Atyrau, Atyrau Region
-
Project Manager / Менеджер проекта
FIRCaspian -
PAUT level 3 specialist (Chevron certified)
Tenaz Management -
Reporting Coordinator / Координатор по отчётности
FIRCaspian -
QHSE COORDINATOR
John Crane -
Coordinator-Social Media
Marriott International -
Piping Engineer
Bolashak Atyrau LLP & Bolashak International Ltd -
PAUT level 3 specialist
Tenaz Management -
IOC Account Manager
Weatherford -
Оператор Service Desk
AYACOM - IT solutions provider -
Field Service Engineer
Honeywell