Apple Support Market Leader - Greater China (Shanghai)

Updated: March 02, 2024 04:06 PM GMT

Full-time Job in Shanghai

Apple

Shanghai, China

Summary
Posted: Feb 26, 2024
Weekly Hours: 40
Role Number:200530082

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. Apple Support is seeking a proven leader who will lead large and complex contact center teams. You will be responsible for developing and inspiring the contact center support organization across several Apple and Partner locations and home-based teams in Greater China. Delivering multi-channel response and resolution for our customers.

As the Apple Support Market Leader for Greater China your deliverables include leading day-to-day operational execution while achieving and sustaining required targets in service level, customer satisfaction, issue resolution, as well as other contact center goals. Lead strategic and tactical business initiatives to address operational and process gaps for our customers and... More Detail