Relationship Officer

Updated: April 01, 2024 09:19 PM GMT

CapitalSage Holdings

Lagos

A Relationship Officer plays a crucial role in building and nurturing long-term relationships with customers while driving business growth and profitability for the bank.
• Ensure optimal usage of all devices and channels
• Work with team members to ensure that customers needs are met
• Works closely with the line manager to ensure optimal performance
• Builds self to ensure adherence to company regulations and performance goals.
• Constant innovation about all the products the team has to offer.
• Design and implement strategic plans to reach sales targets (terminal deployment, cash out, transfer and VAS).
• Cultivate lasting relationships with customers to grow customer loyalty.
• Promote weekly, monthly and quarterly sales objectives.
• Driving Agents to do BVN enrolment and card issuance.
• Acquire Super Agents and direct Agents in the region.
• Ensure at all times 80% of terminals deployed are active.
• Ensure agents and Super Agents are adequately supported.
• Manage Agent... More Detail