Customer Experience Analyst (Lagos)

Updated: April 04, 2024 07:11 AM GMT

confidential

Lagos

Our client is a key player in the Fintech space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently and borderless. They currently have an opening for a Customer Experience Analyst in Lagos.
Job Summary
Support the effective & efficient management of customers by providing first-level support and ensuring adequate resolution of customer issues received from across channels. The role will also support customer onboarding and customer retention initiatives.
The ideal candidate must have relevant work experience, a great work ethic, and must enjoy interacting with customers and solving their issues.
Job Responsibilities
Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs... More Detail