Customer Success Manager - French & German-Speaking

Updated: April 04, 2024 11:53 PM GMT

PandaDoc

In This Role, You Will
• Maintain strong business relationships and regular contact with your book of business
• Assist new and existing customers with onboarding activities, which may include paid services
• Drive adoption and usage of PandaDoc, increasing customer value, through ongoing engagement with customers and focused Success Plans
• Identify at-risk customers and help reduce churn and contraction by understanding where usage blockers are and coming up with solutions that work for the customer
• Proactively review key account metrics (such as license usage, documents sent, and other user activity) with clients and create goals for clients to hit AND create mutual plans for success
• Monitor tools and platforms for key data points that alert you to actions needed
• Onboard and train additional account users via demos and presentations, while also promoting the self-serve resources available
• Partner with Account Management on customer strategy, renewal activities, and uncover... More Detail