Online Support Representative

Monde Nissin

Davao City, Davao del Sur

Job Description : Monde Nissin is seeking a dedicated and hardworking Online Support Representative to join our team on a part-time basis in Davao City, Philippines.

As an Entry Level position, we require at least 1 year of related experience. The Online Support Representative will be responsible for providing exceptional customer service and support to our online customers through various channels such as email, chat, and social media.

Responsibilities : 1. Respond to customer inquiries and resolve issues promptly and professionally2. Provide product information, assistance, and recommendations to customers3.

Troubleshoot technical issues and escalate complex cases to the appropriate departments4. Monitor and manage online reviews, feedback, and comments5.

Assist in developing and updating online support resources and FAQs6. Collaborate with the marketing and sales teams to improve customer satisfaction and retention7.

Stay up-to-date on product knowledge and industry trends8... More Detail

Apply Now

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