Technical Support Engineer

Updated: April 09, 2024 02:13 AM GMT

Wallenius Wilhelmsen

Aguascalientes

Overview

A Service Management Analyst is an experienced IT professional dealing with the implementation, enhancement, validation and maintenance of IT application and/or infrastructure systems in support of our everyday needs.

Responsibilities
• Desktop Support (Desktop & Laptop Hardware, Windows 10 & Office 2016\365)
• Printers
• Mobility (iPhone, etc.)
• Maintenance of IT Standard Operating Environment
• Support of Local Initiatives involving IT
• Continuous Improvement of the IT environment

Qualifications
• Bachelor’s Degree in a Computer/Information Systems major and 2+ years’ relevant experience, OR 3+ years of experience in a technical support role
• PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting
• Help Desk Support
• Excellent Knowledge of Windows Operating Systems (Windows 10)
• Excellent Knowledge of MS Office Applications
• Working Knowledge of networking including VPNs and Wireless support
• Printer Support
• Third Party Application Support
• Mobile... More Detail