TAP Support Analyst

Updated: April 11, 2024 10:47 AM GMT

Cognizant Technology Solutions

Pune, Maharashtra

Cognizant Hiring Temenos TAP Production Support Analyst!!!

Experience: 5 - 13yrs

Location: Chennai.

JD:

JOB DESCRIPTION

Job Title: TAP Production Support Analyst (L2)

Reporting to: Lead

Background

The TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and second line support. They will work closely with the Service Desk to provide second line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests.

Responsibilities:

• Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc)

• Manage assigned tickets by providing analysis and solution where applicable

• Perform daily system sanity checks to ensure all systems are up and running

• Perform status / scheduled checks for related issues

• Follow department processes for issue resolution, escalation, and triage

•... More Detail