Customer Relations Manager

Updated: April 17, 2024 07:38 AM GMT

Vianaar Homes Private Limited

Mapuca, Goa

Customer Relations Manager :

Job Description -

People:

Work with HR to ensure that the department/team is adequately staffed.

Coordinate and facilitate the requisite trainings for the team & individuals.

Conduct regular feedback sessions with individual members of the team to discuss any concerns and/or issues that members may have and provide guidance where needed.

Process:

Oversee CRM process, post Sales up to the point of handover of the unit to the client.

Maintain a master sheet of all projects.

Layouts, floor plans and site plans of projects to be available on file for the CRM team to access when required.

Resolve customer queries and address issues highlighted by the customer via call or email.

Make arrangements for and accompany clients on site visits.

Verify that the construction stages are on track as per last CTS shared before raising payment demands in coordination with Finance team.

Timely collection of payment dues against demands generated with construction... More Detail